i-media Privacy Policy

i-media aims to ensure your personal data is protected in accordance with General Data Protection Regulation (GDPR) 2018. i-media will never knowingly handle personal data gained from you in a way that contravenes the GDPR 2018.

This Policy will explain what personal data i-media will collect from you and how that will be used.

i-media is a Private Limited Company incorporated in the UK and is required to comply with the General Data Protection Regulation 2018 (GDPR). i-media is referred to as ‘we’ and ‘our’ throughout this policy.

Any questions you have about this Privacy Policy should be sent by email to [email protected] or by writing to i-media 30-32 3rd Floor, Whitfield Court, Whitfield Street, London, England, W1T 2RQ.

1. How do we collect your data?
2. How will we use your data?
3. How do we store your data?
4. Marketing
5. What are your data protection rights?
6. Who has access to your data?
7. What are cookies?
8. How do we use cookies?
9. What types of cookies do we use?
10. How to manage your cookies
11. Privacy policies of other websites
12. Changes to our privacy policy
13. How to contact us

1. How do we collect your data?

i-media collect and store your information from four main sources:

1. 1. Via our online channels actively; if you contact us from our website using a contact form, email address, competition entry page, Drive Panel sign-up or if this leads you to contact us via telephone. If you contact us via our Social Media channels (Twitter, Facebook and Linkedin) either via direct message or using our contact details.

1. 2. Via our website passively; through automated web analytics data which does not contain personal information.

1. 3. As a legitimate interest; if the company you work for already does business with us or we are introduced to your company via an Out of Home Specialist or Advertising Agency, we obtain and retain company contact information through our CRM system, Salesforce.

1. 4. From an outside source, to initiate contact; If your company does not already do business with us, but we consider our making contact to be in your business interest, we will contact you directly. We use the services of a third party provider ALF Insight. For more detail on ALF’s GDPR policies, please visit their website or to opt out of their database, please email [email protected].

2. How will we use your data?

i-media collects data in order to understand what you need and provide you with a better service, and in particular for the following reasons:

Reply to you in the event that you have contacted i-media. Common examples include an advertising enquiry or a competition entry. At no point does i-media collect this personal data via these channels without your submission of that data.

If you visit our website, whether or not you contact us as a result, the data about your visit is automatically collected. This includes the pages of our site that you visit, whether you arrived directly or via Search Engine, and the information that your browser transmits to us (such as browser type and version). We use this anonymised data to assess the performance of our website.

If you work for a company we would identify as a potential customer, we may source your name, role and work contact details and use this information to contact you via telephone or email directly, to establish contact.

If you do business with us, we collect data in order to carry out our contractual obligations regarding that business. This can be in person, over email, telephone or by fax. The data beyond that used in the initial introduction will only be provided by you; for example what you are buying and how you are paying.

3. How do we store your data?

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

CRM System: Contact and sales contract data is stored to maintain a database of your contact details so that we can identify you during repeat business contact. Salesforce is a reputable and GDPR compliant CRM system and the only tool to log contact and contract data i-media use.

Web Analytics: Anonymised data is preserved and aggregated to help us understand and improve our website’s performance. None of this automatically collected information can be used to identify you.

Secure Payment Information:  Payment is received via BACS which happens directly and no personal data is transferred in the process. When i-media make a payment we retain the bank details provided on the invoice. For accounting purposes all records are kept for 7 years.

4. Marketing

We only send marketing information we believe is relevant and in accordance with GDPR.

Our Marketing contact list provides a way to keep only those designated ‘legitimate interests’ up to date with our business proposition, and only then via email. Legitimate Interests are constituted of contacts at companies with whom we already do business, or have done within the last 5 years. For further legal detail on Legitimate Interests, click here.

Every email contains the option to manually unsubscribe, which will automatically remove you from future Marketing. If your email address becomes defunct, the email will have been registered as not deliverable and that email address will also automatically be removed.

5. What are your data protection rights?

i-media would like to make sure you are fully aware of all of the data protection rights you are entitled to:

1. 1. The right to access– You have the right to request copies of your personal data from i-media.

1. 2. The right to rectification– You have the right to request that i-media correct any information you believe is inaccurate. You also have the right to request i-media to complete the information you believe is incomplete.

1. 3. The right to erasure– You have the right to request that i-media erase your personal data, under certain conditions.

1. 4. The right to restrict processing– You have the right to request that i-media restrict the processing of your personal data, under certain conditions.

1. 5. The right to object to processing– You have the right to object to i-media’s processing of your personal data, under certain conditions.

1. 6. The right to data portability– You have the right to request that i-media transfer your data which we have collected to another organisation, or directly to you, under certain GDPR-compliant conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

6. Who has access to your data?

We will never sell any personal data that we hold on you to a third party.

We may be required to provide data about you to credit reference agencies to establish payment or resolve any payment issues. The data which credit reference agencies hold on you is available from those agencies upon request.

If we are compelled by law (e.g. for police investigations or following a Court Order) we will disclose the data we hold about you in accordance with the law or the Court Order.

Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  Our appointed data processors include:

(i) Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io.  Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: [email protected].

7. Cookies

‘Cookies’ are small pieces of information sent by an organisation to your computer so that website can recognise you when you visit. They enable the collection of anonymous statistical data. Like most websites, i-media’s website uses cookies.

8. How do we use cookies?

i-media uses the cumulative data provided by cookies to understand how all users interact with our website. This helps us to improve the experience for users of our website. No cookie information can reveal your personal data.

9. What types of cookies do we use?

10. How to manage cookies

You can set your browser not to accept cookies, whose homepage will also explain how to remove cookies from your browser.

11. Privacy policies of other websites

The i-media website contains links to other websites. This privacy notice covers i-media’s domain only, and not that of the linked websites. We recommend that you read their own privacy statements.

12. Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated in 2020 in accordance with GDPR 2018.

13. How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]

Call us: 020 7927 7113

Or write to us at: i-media 30-32 3rd Floor, Whitfield Court, Whitfield Street, London, England, W1T 2RQ.